Miss Blossom Terms and Conditions
By accessing, browsing or using this website to purchase an item you agree to our terms, conditions and disclaimers. Miss Blossom may amend its terms and conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to the terms and conditions as amended. General Disclaimer: To the extent permitted by law Miss Blossom accepts no responsibility for any loss suffered in connection with the use of this website, or for any loss or damage to goods occurring in transit or otherwise howsoever beyond the cost paid for those goods.
Miss Blossom makes every effort to ensure that the information and imagery about our flowers that you choose on this website is current and accurate however due to individual flower sizes varying, the manner in which flowers each grow differently on their stems and the stage in which they are blooming at time of delivery, each finished bouquet will vary from the image shown on this website. We make every effort to have the correct flower stock available but due to our quick daily turnaround times, from time to time we may need to substitute with the closest option we have available.
Advance orders – ‘Send on a later date’
If you choose to order ‘send on a later date’ flowers you accept that you will not see the style of flowers until the day of delivery, when it will be too late to change your order. We do provide many photos on our website of previous daily flowers, and you can expect your flowers to be just as beautiful and of the same value shown.
Refunds and Cancellations
Due to our quick turn around times we’re unable to refund if you change your mind about a ‘daily flower’ purchase. We are also unable to offer a refund if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will incur an additional cost. For advance orders, a cancellation must be made 24 hours in advance and a full refund will be issued. Cancellations can be made by emailing firstname.lastname@example.org If for any reason you are not satisfied with any of our products or services received, you can contact us via phone (+64 9 846 8811) or email email@example.com to discuss a resolution, this may include a full refund, partial refund, re-delivery of new flowers or a store credit for future orders.
Miss Blossom will try its best to deliver flowers within the time frames indicated however we do not guarantee delivery of any product if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter the address. If the recipient is not at the address when the delivery is made Miss Blossom will do its very best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location we will not be liable if it goes missing or is lost or damaged. In the unlikely event that a product cannot be delivered it will be brought back to our store or to our delivery drivers and we will make contact with you to arrange a new delivery. The customer will remain responsible for the cost of all re-deliveries.
Miss Blossom values your privacy and is committed to ensuring that your information remains confidential. Miss Blossom collects information from the customer so that we can successfully provide you with our services and if registering as a user on our website to make future ordering easier. Information we require can include the full name of the customer and the recipient, email address, billing address, delivery address, contact phone numbers and credit card details however we do not store your credit card details. Miss Blossom will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law. We do not pass on sender information to any recipient unless requested or given permission by the sender.
Customer Services Contact
+64 9 846 8181